All existing agency social media accounts need to be registered with the Mayor’s Office of Creative Communications.
Requests to create new social media accounts may not be approved if the agency can’t provide a legacy system and a unique need for it. Before starting a new social media account, please contact the City’s social media lead using the form on the Contact page.
Doing so ensures that:
- new accounts are only created if there’s enough bandwidth to maintain them
- accounts appear on the Citywide directory of official accounts,
- social media managers receives resources and emergency notifications, and
- are kept up-to-date about resources available to them.
All government social media posts need to be archived.
Social media content from the City of New York is subject to Freedom of Information Law (FOIL) requests. This means the public can request copies of any post, deleted content, or direct message attached to your agency’s accounts.
The Mayor’s Office procured a tool called ArchiveSocial that automatically archives social media accounts, making it easy to comply with FOIL requests.